Customer Policies
This page provides important information about MellaPay's service terms, customer rights, and safe use of our services. Customers are encouraged to review these policies carefully before initiating a transaction.
Fees and applicable exchange rates are disclosed before a transaction is completed.
Fees may vary depending on:
- Payment method (bank transfer, debit card, credit card)
- Destination country
- Transfer amount
- Payout method (bank deposit, cash pickup, mobile wallet)
Customers will always be able to review applicable fees before confirming a transfer.
Customers may request cancellation of a transaction if the transfer has not yet been completed.
Refund eligibility may depend on:
- Whether funds have already been paid out
- Compliance restrictions
- Transaction processing status
Customer support can assist with refund requests when applicable.
MellaPay maintains procedures for receiving and resolving customer complaints.
If a customer has concerns about a transaction or service, they may contact customer support and request assistance.
Each complaint is reviewed and addressed in a fair and timely manner.
MellaPay is committed to protecting your privacy. We collect and use personal information only as necessary to provide our services and comply with legal requirements.
Our privacy practices include:
- Collecting only necessary information
- Secure data storage and transmission
- Limited data sharing with authorized parties
- Customer rights to access and correct data
Be cautious of:
- Requests from strangers asking for money
- Urgent payment demands with threats
- Online marketplace scams
- Investment schemes promising unrealistic returns
- Romance scams from people you haven't met
- Lottery or prize winnings you didn't enter
- Requests to receive and forward money
- Impersonation of government agencies
If You Suspect Fraud
If you suspect you are the victim of fraud or have been asked to send money under suspicious circumstances, please contact MellaPay immediately.
Do not send money if you have any doubts about the recipient or the purpose of the transaction.
Report Suspicious ActivityBy using MellaPay services, customers agree to our terms of service which govern the use of our platform and services.
Service Use
Services must be used in accordance with applicable laws and our policies. Customers must provide accurate information and use the platform only for legitimate purposes.
Account Responsibilities
Customers are responsible for maintaining the security of their account credentials and for all activity under their account.
Prohibited Activities
Services may not be used for illegal activities, money laundering, fraud, or any purpose that violates our policies or applicable laws.
Service Changes
MellaPay reserves the right to modify services, fees, and terms with appropriate notice to customers as required by law.
Have Questions?
Our support team is here to help you understand our policies and answer any questions you may have.